Responsible for processing domestic and international remittances, ensuring compliance with regulatory standards, and maintaining accurate records with the following requirements:
Requirements:
Transaction Processing:
Handle inward and outward remittance transactions accurately and promptly.
Verify customer identification and transaction details to prevent errors or fraud.
Process payments via designated systems and ensure timely completion.
Customer Service:
Provide exceptional service to customers by addressing inquiries related to remittance services.
Assist customers in understanding exchange rates, fees, and procedures.
Resolve customer complaints and escalate complex issues when necessary.
Compliance:
Adhere to Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
Monitor suspicious transactions and report to the Compliance Department.
Ensure all remittance activities comply with company policies and local regulations.
Documentation and Reporting:
Maintain accurate and up-to-date records of remittance transactions.
Prepare daily and monthly reports on remittance activities for management.
File and archive customer transaction documentation securely.
Operational Excellence:
Maintain knowledge of remittance systems, exchange rates, and operational policies.
Collaborate with branch staff to ensure smooth operations.
Participate in regular training and updates on remittance procedures.
Key Skills and Qualifications
Experience: Prior experience in remittance, banking, or financial services is preferred.
Technical Skills: Proficient in MS Office (Excel, Word) and familiarity with remittance software.
Regulatory Knowledge: Understanding of AML, KYC, and other financial regulations.
Interpersonal Skills: Strong communication, customer service, and problem-solving abilities.
Attention to Detail: High accuracy in handling financial transactions and documentation.
